POLICIES & TERMS
Privacy Policy
Your privacy is important to us. It is GraphicPig's policy to respect your privacy regarding any information we may collect from you across our website, https://graphicpig.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
This policy is effective as of 1 January 2021.
Terms & Conditions
1. Terms
By accessing the website at https://graphicpig.com, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. Use Licence
Permission is granted to temporarily download one copy of the materials (information or software) on GraphicPig's website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title, and under this licence you may not:
modify or copy the materials;
use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
attempt to decompile or reverse engineer any software contained on GraphicPig's website;
remove any copyright or other proprietary notations from the materials; or
transfer the materials to another person or "mirror" the materials on any other server.
This licence shall automatically terminate if you violate any of these restrictions and may be terminated by GraphicPig at any time. Upon terminating your viewing of these materials or upon the termination of this licence, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
The materials on GraphicPig's website are provided on an 'as is' basis. GraphicPig makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
Further, GraphicPig does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall GraphicPig or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on GraphicPig's website, even if GraphicPig or a GraphicPig authorised representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Accuracy of materials
The materials appearing on GraphicPig's website could include technical, typographical, or photographic errors. GraphicPig does not warrant that any of the materials on its website are accurate, complete or current. GraphicPig may make changes to the materials contained on its website at any time without notice. However GraphicPig does not make any commitment to update the materials.
6. Links
GraphicPig has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by GraphicPig of the site. Use of any such linked website is at the user's own risk.
7. Modifications
GraphicPig may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of United Kingdom and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
Returns & Refunds Policy
Due to the nature of our business, refunds are limited in most instances. As you (the client) are part of every step of the process, and sign off personally before any payment is taken, it is policy that once payment is taken the result is final. Due to not offering "physical" products, there is no return policy applicable.
With extensive time, resources and internal expenses a necessary for web design, in most cases we (GraphicPig) ask for non-refundable deposits before we engage in any "full" work. This is only ever asked after a quote is given and agreed to, and in some cases after mockups / exemplars are given. Non-refundable deposits are named as such because they cannot be returned, but they do come out of your total quote cost. Once a domain or hosting package has been purchased, this cannot be refunded and is final. This will be told to you at the time of purchase.
If a project is delayed, cancelled or postponed by the GraphicPig team and a resolution cannot be found, all monies will be returned to the client. If the client delays, cancels or postpones the project, all monies paid will be retained by the GraphicPig team.
If you would like to discuss a refund, return or complaint, please contact us at hello@graphicpig.com.